Medica (“Medica”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Medica collects, uses, stores, processes, shares, and protects information when you:
Visit or use www.storemedica.com;
Create an account on our website;
Browse or purchase products;
Submit an enquiry or request a quotation;
Contact our sales or customer-support team;
Communicate with us by telephone, email, WhatsApp, or other channels;
Participate in promotions, surveys, or other activities offered by Medica; or
Otherwise interact with our services.
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
Medica operates as a healthcare procurement and marketplace platform serving hospitals, clinics, diagnostic laboratories, healthcare professionals, institutions, and other customers.
Medica may procure medical equipment, medical supplies, surgical products, consumables, and other healthcare products from manufacturers, distributors, suppliers, and other business partners and facilitate their supply to customers.
This Privacy Policy applies to information collected through our website and through our related business interactions.
Depending on how you interact with Medica, we may collect the following categories of information.
This may include:
Name;
Business/organisation name;
Job title or professional designation;
Email address;
Telephone/mobile number;
Billing address;
Shipping/delivery address;
Business address;
GSTIN or other tax/business identification information where required;
Information provided in enquiries, quotation requests, or communications.
If you create an account, we may collect:
Username;
Email address;
Password or authentication information;
Account preferences;
Order history;
Saved addresses;
Wishlist or similar account information.
Passwords, where applicable, are intended to be stored using appropriate security mechanisms rather than in plain text.
When you place an order or request products or services, we may collect:
Products ordered;
Quantities;
Order details;
Invoice information;
Billing and shipping information;
Transaction reference numbers;
Payment status;
Information necessary to process returns, refunds, cancellations, or disputes.
Payments may be processed through third-party payment service providers.
Where a third-party payment gateway is used, payment card, banking, UPI, or other payment credentials may be collected and processed directly by the relevant payment service provider in accordance with its own privacy and security practices.
Medica generally does not require or intend to store complete payment-card credentials on its own systems.
If you contact us, we may retain information contained in:
Emails;
Contact forms;
Telephone or customer-support communications;
WhatsApp or other business communications;
Quotations and purchase-related correspondence;
Complaints and support requests.
When you visit our website, certain technical information may automatically be collected, including:
IP address;
Browser type;
Device type;
Operating system;
Website pages visited;
Date and time of visits;
Referring website;
Approximate geographic information derived from technical data;
Website interaction and usage information.
We may collect information:
Directly from you;
When you create or use an account;
When you place an order;
When you submit an enquiry or quotation request;
When you communicate with our team;
Through cookies and similar technologies;
From business customers or authorised representatives;
From suppliers, distributors, logistics providers, or other business partners where necessary for fulfilling a transaction; and
From publicly available or legally obtained business information where appropriate.
We may process personal information for legitimate business and service-related purposes, including:
To:
Process orders;
Provide quotations;
Procure and supply products;
Arrange delivery;
Manage customer accounts;
Provide customer support;
Respond to enquiries;
Facilitate returns, replacements, refunds, or cancellations where applicable.
To communicate with you regarding:
Orders;
Quotations;
Product availability;
Delivery;
Invoices;
Account-related matters;
Customer support;
Important changes to our services or policies.
We may use information to:
Understand how visitors use our website;
Improve website functionality;
Improve product listings;
Analyse website performance;
Develop new services;
Detect technical problems.
We may process information to:
Protect our website and systems;
Detect fraudulent or unauthorised activity;
Prevent misuse;
Investigate security incidents;
Protect Medica, our customers, suppliers, and business partners.
We may process and retain information where necessary to:
Comply with applicable laws and regulations;
Maintain accounting and tax records;
Respond to lawful requests from governmental or regulatory authorities;
Establish, exercise, or defend legal claims;
Meet contractual or regulatory obligations.
Where permitted by applicable law and where appropriate consent or another lawful basis is required, we may use your contact information to send:
Product information;
Offers;
Promotions;
New product announcements;
Business updates;
Other marketing communications.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.
Medica may use cookies, pixels, web beacons, local storage, and similar technologies.
These technologies may be used for:
Website functionality;
Login and account functionality;
Remembering preferences;
Analytics;
Performance monitoring;
Security;
Understanding website usage;
Marketing and advertising, where applicable.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Medica does not sell your personal information as a standalone commercial product.
We may, however, share information where reasonably necessary with trusted third parties and business partners, including:
Where required to fulfil an order, quotation, procurement request, warranty matter, or other business transaction.
Information such as your name, phone number, and delivery address may be provided to courier, transport, freight, or logistics providers for delivery purposes.
Payment-related information may be processed by third-party payment processors.
We may use third-party providers for:
Website hosting;
Cloud storage;
IT services;
Email;
Customer support;
Analytics;
Security;
Website maintenance;
Communication services.
Such providers may process information on our behalf for the purposes for which we engage them.
Where reasonably necessary, information may be shared with professional advisers such as accountants, auditors, lawyers, consultants, or insurers.
We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or governmental request.
If Medica undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.
Our website may contain links to third-party websites, payment gateways, manufacturers, suppliers, social-media platforms, or other external services.
Medica is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party service before providing personal information.
Medica retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing services;
Maintaining business and transaction records;
Complying with legal, accounting, tax, and regulatory obligations;
Resolving disputes;
Preventing fraud and misuse;
Enforcing agreements; and
Protecting our legitimate business interests.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.
Medica takes reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
Access controls;
Authentication mechanisms;
Secure hosting and infrastructure;
Encryption or secure transmission where appropriate;
Monitoring and security controls;
Restricted access to personal information;
Internal procedures for handling personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, Medica cannot guarantee absolute security.
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
Request information regarding processing of your personal data;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally permissible;
Withdraw consent where processing is based on consent;
Raise a grievance regarding processing of your personal information;
Exercise other rights available under applicable data-protection law.
Requests may be submitted using the contact details provided in this Privacy Policy.
Medica may need to verify your identity before processing certain requests.
Where Medica processes personal information based on your consent, you may withdraw that consent by contacting us or using the applicable mechanism provided by Medica.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
In certain circumstances, withdrawal of consent may affect our ability to provide particular services or fulfil particular requests.
Our services are primarily intended for businesses, healthcare institutions, professionals, and other customers capable of entering into legally valid transactions.
We do not knowingly seek to collect personal information from children except where permitted or required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
Because Medica primarily serves hospitals, clinics, diagnostic laboratories, healthcare professionals, and other organisations, some information collected by us may relate to a person’s professional role rather than their personal capacity.
Where such information constitutes personal data under applicable law, we will handle it in accordance with applicable privacy and data-protection requirements.
Some third-party technology, hosting, payment, analytics, communication, or other service providers used by Medica may process information from locations outside India.
Where personal information is transferred or processed outside India, Medica will take steps required by applicable law and applicable contractual or organisational safeguards.
If Medica becomes aware of a personal-data breach or security incident requiring notification under applicable law, Medica will take appropriate steps to investigate, contain, mitigate, and notify affected persons and/or relevant authorities where legally required.
You are responsible for providing accurate and up-to-date information when interacting with Medica.
If any information you have provided becomes inaccurate or changes, please contact us so that we can update our records where appropriate.
Medica may update this Privacy Policy from time to time to reflect:
Changes in our services;
Changes in technology;
Changes in business practices;
Changes in applicable laws or regulations; or
Changes in data-protection requirements.
The updated version will be posted on www.storemedica.com
Where required by law, we may provide additional notice regarding material changes.
If you have any concern, complaint, request, or grievance regarding the processing of your personal information, you may contact Medica using the details below.
Privacy / Grievance Contact
Email: contact@storemedica.com
Website: www.storemedica.com
We will review and address privacy-related requests in accordance with applicable law.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of courts in India, subject to applicable law and any contractual arrangements between the parties.
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Email: contact@storemedica.com
Phone: +91 7701965337
Website: www.storemedica.com
This Privacy Policy is intended as a comprehensive website privacy-policy draft for Medica and should be reviewed against Medica’s actual website configuration, payment gateway, analytics tools, cookies, CRM, marketing platforms, hosting providers, and data-processing practices before publication.
Where applicable, Medica should also maintain operational processes for handling data-principal requests, consent/withdrawal, security incidents, retention, and grievance management in accordance with applicable Indian data-protection requirements.
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